Complaints
If you are a care worker, a care home or anyone else and something has not been right, here is how to tell us and what we will do about it.
Tell us first
If something has gone wrong, we want to hear about it. Most things can be sorted quickly with a phone call. Call 020 3925 7735, or email info@kjrecruitment.com with "Complaint" in the subject line.
Tell us what happened, when, who was involved, and what you would like us to do.
What happens next
- We acknowledge your complaint as soon as we can
- Someone not involved in what happened looks into it, and may call you to understand more
- We give you a full response in writing as soon as we can, and tell you if we need longer
- If you are not happy with our response, you can ask for it to be reviewed by a director
Safeguarding concerns
If your concern is about the safety or wellbeing of someone receiving care, tell us straight away on 020 3925 7735. We take every safeguarding concern seriously and will follow our safeguarding procedure.
If someone is in immediate danger, call 999. You can also report concerns about an adult at risk to the local council’s adult safeguarding team.
How we learn from complaints
We record every complaint and review them monthly, so the same thing does not happen twice. Complaining will never affect the shifts we offer you or the service we give your home.